Highly qualified commercial and technical staff provide assistance, before the sale and carry on with customer service afterwards to deliver customized solutions for customers according to their requirements, from budget estimates to projects re-adjustments.
SALES
- Identify customer’s needs, suggest and monitor the ongoing process of the project.
- Consistently work towards the best-valued solution for the project.
- Create a power bridge between the customer and Catari′s multiple departments.
- Support the customer with technical aspects, including demonstrations and arranging on-site training.
- Updated communicational material is provided to keep the news and reminders flowing more efficiently and customers are added Catari′s mailing list for targeted offers and deals.
CUSTOMER CARE
- Seek for improvement opportunities.
- Adapt projects and request for R&D to meet customers needs.
- Collect data with extensive feedback information to re-adjust offers.
FINANCIAL SUPPORT
- Best financial solution under fair terms at a fair price.
- Potential buy-back of the costumer's used scaffold.
- Feasibility assessments for sale with trade-in of the costumer's current warehouse material.
- Possibility of long-term financing, if applicable.
